It’s natural for a Telstra user to add his Telstra email account to his PC. Generally, you will be able to view your emails once you add your Telstra email to your PC. If you’re unable to find or view your emails even after adding your Telstra email account, that indicates the possibility of some other issues. There is a lot of factors that cause such a thing. However, this is not an issue of serious concern. Generally, users themselves can fix such issues without knowing a lot of technical aspects. In this article, we are going to mention the technical glitches that make your emails inaccessible.
- The cookies and cache data of the internet browser you’re using might cause this issue. Often the cookies settings of your browser prevent the Telstra webmail to show your mails. In such a case, you need to clear the cache data and cookies of your browser. This is the most common reason for what you can’t see your email through your Telstra mails sometimes. If you’re not aware of the procedure how to clear your browser’s cookies and cache data, you can visit your browser’s support page to get detailed instructions.
- Sometimes, emails get auto-forwarded from your Telstra mailbox and you can’t view your important emails. No need to become tenses if this happens to you. Most Telstra users face such problems frequently. To troubleshoot the issue, you should go to the Settings of your Telstra mailbox. In the settings, you will find the Mail option. Click on that option to check whether the auto-forwarding option is enabled or not. If that option is enabled, disable that option to view your mails. You can perform this simple operation yourself without having much technical knowledge. Also, dial the toll-free Bigpond technical helpline number to speak with the customer executives.
- The antivirus software of your PC might be the reason behind the problem. The firewall defender and the antivirus program might block the services of your Telstra webmail. To fix the issue, you will have to disable the firewall program and the antivirus of your PC to access your Telstra webmail. If you find that you can access the webmail when the antivirus is disabled, that means your antivirus is responsible for the issue. Then, you should add Telstra’s website to the antivirus’s whitelist to access the webmail with your antivirus and firewall turned on. If you’re can do that, call up the customer service of your antivirus software and ask for assistance.
- Often users try to access their Telstra webmail accounts from multiple devices. If you do so, you must ensure that you set the email settings of all those devices as IMAP settings. If any of those devices are set to POP settings, you might not be able to view your emails on other devices. So, check this thing if you can’t see your emails in your Telstra mail.
If you’ve tried everything mentioned above and nothing is working, reach the Bigpond customer support page to get assistance from the support executives.