Bigpond – Emails send aren’t appearing in Sent folder

A lot of times we face problems in properly accessing our emails because of the simple fact that these are not organized properly. Emails are important these days and it is equally important to organize emails correctly so that we can access them whenever we want. Email service applications like Telstra Webmail are so useful because of this reason. These applications will sync all your emails from different web addresses into one single location that you can easily access from all devices. It is also easy to organize these mails on Telstra with a few simple clicks.

Light Glitches

However, there can be some instances when you can have problems and glitches while using Telstra. Most of the times these problems can be easily resolved through some tweaks and clicks. One of the most common problems that many email users have had is that they were unable to find their sent mails in the Sent folder. This can happen due to some changes in the Settings of your email platform. In this article, you will learn how you can resolve this issue easily.

Access sent mails in the Sent Folder

When you find out that the emails which you are sending are not appearing in the Sent Emails folder, then it is possible that your Telstra account is perhaps not configured properly to save these mails. But, this configuration can be set up easily. All you will need to do is log into your official Telstra account from your browser or your app and follow the steps mentioned below.

1. Click on the Settings Tab in your Telstra homepage.

2. Now, select the Mail option from within the Settings page.

3. Find and tick the “Save sent messages” option within the Mail Option page.

4. Click Save and exit. This is the final step.

Alternate method

If the steps mentioned above do not work, then you can follow these steps instead. You have to check if you had previously set up any conditions that specify the automatic deletion or moving of your sent emails. Go to the Settings option again from the homepage on Telstra. Then Click on Mail. Now, you need to select the “Organize Inbox” option and delete all the rules for moving and deleting mails which you may have created and implemented.

You also should check in the Drafts and Outbox sections to see if your messages are getting properly sent. The emails will appear in the Sent folder only after you have sent them out successfully and that means that the mails will no longer be in the Drafts and Outbox folders.

For more information on how to access your mails easily on Telstra, you can contact the customer care services of Telstra and get all your queries resolved. You can also Google emails send aren’t appearing in Sent folder and find out what other users have done to resolve the issue.


Telstra is a popular email application that serves several useful functions. You can easily resolve all your issues in using Telstra by calling the Bigpond Customer Care Number.

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